The following is an actual response from SEARS and not one that was derived from my frustration.
I saw your post here and I want to apologize for all the difficulty you’ve had with your property damage claim. I can certainly see how frustrating this process has been and it sounds as if you haven’t received much assistance from our customer service department as well. Unfortunately, an insurance claim can often be a laborious and prolonged process due to the nature of the claim and the procedures invloved. This is not an excuse for what’s happening to you, merely an explanation. We would very much like to speak with you regarding your claim and see if anything can be done to alleviate your dissatisfaction with this situation. My name is Laura with Sears Cares and we are a single point of contact for escalated concerns such as yours. At your convenience please contact our office via email at firstname.lastname@example.org and a personal case manager will reach out to you directly. In the email, please provide a contact phone number so that we can call you directly, the phone number the installation was purchased under (if different than the contact phone number), and please do include your user name (Dragoncaller) for reference to your issue. Again, I apologize for all the inconvenience you’ve experienced with this and we do appreciate the opportunity to help.
Social Media Moderator
Sears Social Media Support"
So I have sent them another e-mail and we'll see if this works.