They guy who answered the phone said he got both files.
Both files? I only sent one file.
He said that they required two estimates from different companies.
What? They never told me to send two estimates. They said and estimate and I sent ONE, and yet, the clerk says he has them BOTH.
Somebody isn't being truthful here.
I requested to speak to the manager. She's not there, but will call me in the AM.
Okay, then I will await her call.
Come on Sears! Work with me here!